Pinoy Hotelier

Rooms Division Management and Control System

Rooms Division Management and Control System

This course presents an understanding of the necessity for controls in Rooms Division and of the requirement to supervise the operations of a hotel front office and housekeeping.

Credits : 3 units
Pre-requisite : Housekeeping Procedures / Front Office Procedures
No. of Hours : (3 hours per week) 54 hours

Course objectives

By the end of the course, the student should be able to:
1. To implement occupational health, safety and welfare (OHS&W) practices and procedures within the rooms division and describe fire detection and evacuation procedures
2. Prescribe security measures commonly applied in hotels to ensure security for guests, staff and property
3. To supervise functions in housekeeping and laundry operations
4. Describe and explain to apply control mechanisms within front office to prevent loss of hotel assets.
5. To supervise the workings of the night audit

Course content

1. Introduction to supervision in rooms division
2. Occupational health, safety and welfare within the rooms division
3. Fire regulations and operating equipment
4. Security systems in rooms division
5. Labour costs control and rostering
6. Organizing and planning and controlling costs in housekeeping
7. Housekeeping inventories
8. Linen and laundry operations
9. Front office controls
10. Night audit